Accountability

Through our First Nations mandate, we are entrusted with the responsibility of providing child welfare services. We are accountable to provide high quality services to children and families. We are committed to excellence and dependability in all aspects of service delivery.

How to Raise a Concern or Complaint About Tikinagan Services

Most complaints about services can be settled by the worker and the client. So, speak to your worker when you feel there are any problems. Often this leads to a better understanding and an improved relationship. However, if you are not satisfied with the solution, you have the right to pursue it further.

Tikinagan’s complaint process provides an opportunity for complaints to be dealt with in a fair, and timely manner and is designed to put into practice Tikinagan’s core values and work in the true spirit of the Mamow Obiki-ahwahsoowin service delivery model – “Everyone Working Together to Raise our Children”.

INFORMAL PROCESS

Connect With Tikinagan Staff

Throughout the informal process, Tikinagan staff at all levels will treat your concerns as a priority and respond quickly.

  • Speak with your worker or the staff member involved. If you are not satisfied with the worker’s response, ask to talk to your with worker’s supervisor.
  • If still not satisfied, you can also contact a Service Manager, Director of Services and/or the Associate Executive Director to discuss your concerns.

FORMAL PROCESS

Internal Client Complaints Panel

A formal process is also available If you cannot resolve the differences informally, you can request that your concerns be reviewed by an Internal Client Complaints Panel.

  • If you cannot resolve the differences informally, you can request that your concerns be reviewed by an Internal Client Complaints Panel.
  • Put your complaint in writing using the Ministry of Children, Community and Social Services’ Formal Complaint to a Society’s Internal Complaints Review Panel, and mail, email or fax it to Tikinagan. You can also give it to any Tikinagan staff person.

In some situations, you may have the option of bringing your concerns to the provincial level processes which are outlined on the Ministry of Children, Community and Social Services’ Formal Complaint to a Society’s Internal Complaints Review Panel form.