MEMO: Protection Assist’s 10-1’s – Thunder Bay and District

To: All Staff

From: Deanna Mitchell, Service Manager, Inter-Society Liaison

Date: September 20, 2021

RE: Protection Assist’s 10-1’s – Thunder Bay and District

On August 9th 2021, Tikinagan had established a new process for all Protection Assists being received from Dilico AFC and Children’s Aid of Thunder Bay.

Effective April 4th 2022, Centralized Intake has occurred and with that an update to the Protection Assist process.

Intake Screening will assign all referrals that are related to Requests for Assists to DSS Angela Waswa, who will also continue to address all Blended Family requests.

  1. Referral of request for assist are approved by DSS Angela Waswa. The service is assigned to the Service Manager of the Community identified.
  2. The responsibility of the tasks needed for this service request will be assigned by the Service Manager within their unit. The requests can be anything from a request for protection service, child care service, alternative care services or miscellaneous requests by another society.
    a. If a case conference is required:, DSS Angela Waswa is available to the Service Manager should assistance be needed to coordinate a Mamow Case Conference with Dilico
    b. The Case Conference Coordinator (Leah Meekis) in Thunder Bay will be responsible to issue the invites for all conferences pertaining to this request. The Case Conference Request Form will be required to be completed and a lead of the case conference is to be identified, including a note taker. The Mamow Case Conference Form is to be completed per conference.
    c. Once the tasks of the PA are completed, all required and approved documents are to be sent to Frontline and emailed with attached documents to Karen Legros at Information Systems Thunder Bay for entry to the PA Recording on Frontline.
    d. The assigned DSS or worker will generate a cover letter to go with the PA Service completed. This letter will be signed by the Assigned Worker and DSS. Angela Waswa can assist if requested.
    e. Email the cover letter and documents to ISL Deanna Mitchell, ISL Email Account at and to Angela Waswa. An email will be forwarded to the other ISL.
    f. The PA Recording on Frontline is required to be completed by the person assigned by the Service Manager. The assigned worker is to ensure that all case notes, documents and/or emails are attached to Frontline for the file. Once completed, the PA Recording Summary will be submitted for approval by the Service Manager.
    Tikinagan Child and Family Services
    g. Once final approved is completed, a notification email to be sent to Karen Legros or Information Systems to have the Protection Assist closed on Frontline, under particulars. This will close the service on frontline.

ISL will continue to be the designate in forwarding all documentation to the ISL of either agency.

Please do not forward documents directly to Dilico or Thunder Bay CAS

Information Systems will track all assigned PA’s to Service Managers by Community and Unit. – STATS will be forwarded to the ISL for tracking purposes. Information Systems will also track to ensure that all PA’s are approved within the Child Protection Standards.

Further plans for Protection Assists are being developed with Management and changes will be occurring in the future. If there is any questions, please contact your Service Manager or