ᑲᑲᓇᐁᐧᐣᒋᑲᑌᐠ ᐁᑲ ᒋᐸᐸᒪᒋᒥᑯᔭᐣ ᑭᑎᓯᓭᐃᐧᐣ ᐅᐣᒋ
Protecting your privacy

Tikinagan Child & Family Services is required to follow the privacy rules under the Child, Youth and Family Services Act. We are required to keep your personal information relating to services that you receive from us safe and secure. Tikinagan is committed to protecting client confidentiality and your privacy.

Our approach to protecting your privacy is guided by our Values.


We understand that trust is essential to building effective relationships and we know that trust must be earned through consistency and dependability. We are committed to being trustworthy in fulfilling the responsibilities inherent in our mandate as an Indigenous child wellbeing organization.


Through our First Nations mandate, we are entrusted with the responsibility of providing child wellbeing services. We are accountable to provide high quality services to children and families. We are committed to excellence and dependability in all aspects of service delivery.


Tikinagan respects the rights of individuals to control their own personal information, subject to certain limits that are permitted or required by law. Consent is a key principle of privacy and confidentiality.

Tikinagan does not need consent to fulfill its primary role as a child protection agency, to protect children, where we are required by law to collect, use and disclose personal information.

Tikinagan is required to have an individual’s consent to collect, use or disclose their personal information.

Consent is needed for permission to share personal information, when not permitted or required by law.

Individuals have the right to limit what they wish Tikinagan to do with their information, may choose to withhold their permission or may change their mind and withdraw their permission once given on a go-forward basis.

Part X

Part X is a new section of the Child, Youth and Family Services Act. It sets out a legislative privacy framework for Ontario’s child and youth sector. Effective January 1, 2020, it sets rules for the collection, use, and disclosure of, and access to, personal information held by ministry-funded and licensed service providers.

Part X outlines:

  • New privacy rights for clients.
  • New obligations for service providers.
  • Clarified authorities for the ministry for using personal information for research and service system planning, and
  • Provides oversight by the Information and Privacy Commissioner.

For clients, Part X will provide:

  • The right to request access and correction to their records of personal information.
  • More control over how their personal information is shared among service providers, with the ability to provide consent based on capacity, not age.
  • The right to a complaints process and an independent review mechanism related to the collection, use and sharing of personal information, and
  • More transparency in how their personal information is handled by service providers.

Under Part X, Tikinagan Child & Family Services will have:

  • Clear rules for collecting, using and sharing clients’ personal information.
  • Requirements to protect clients’ privacy.
  • Requirements for improved transparency and accountability (e.g. breach notifications).
  • Oversight from the Information and Privacy Commissioner with respect to how service providers handle and share clients’ personal information.

For the ministry, Part X will include:

  • Clarified authority to access, use and share data including personal information, for system planning, managing, evaluating, and delivering ministry-funded or provided services.
  • Requirements to protect privacy when collecting, using or disclosing personal information.

Why does the child and youth sector need Part X?

Part X fills the ‘legislative gap’ in the child and youth service sector. It provides more consistent protections and rights for children, youth, and families related to their personal information. Part X does not replace privacy provisions in existing legislation currently governing ministry service providers.

Who does Part X affect?

Part X applies to service providers funded or licensed by the ministry and are not already subject to existing privacy legislation (e.g. the health sector, government institutions, and youth justice).

Source: Ministry of Children, Community and Social Services (Part X) Children, Community and Social Services (Part X)

Download Privacy Brochure

Privacy Officer

For further information or concerns about our information practices, we invite you to contact PrivacyOfficer@tikinagan.org. If your privacy questions have not been answered or issues are not resolved to your satisfaction, you may wish to make a formal privacy complaint to us by contacting our Privacy Officer by email at PrivacyOfficer@tikinagan.org or by calling 1-800-465-3624.

If after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy laws are followed in Ontario.

The Commissioner can be reached at:
Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400 Toronto, Ontario M4W 1A8

TDD/TTY: 416-325-7539